Job Posting — Constituency Assistant (Case Work)
Constituency Assistant – Case Work
Office of Jenna Sudds, Member of Parliament for Kanata—Carleton
Term of Employment: Six month contract; full-time
Location: MP Jenna Sudds Constituency Office
Reporting to the Office Manager, the constituency assistant focuses on supporting the residents of Kanata—Carleton, namely assisting with immigration and passport issues. The position is key in helping to advance and facilitate the Member’s main objectives and priorities through outreach, communications, and support for community members.
Interested candidates should submit their CV via email to Jenna.Sudds@parl.gc.ca.
Duties and responsibilities
Manages, triages, and reviews the Member’s emails and communications. Prioritizes, sorts, and evaluates correspondence/documentation and distributes it to the appropriate people. Ensures effective communications by properly organizing and screening information.
Provides various administrative and/or business services to the Member and staff to ensure the flow of operations and to help the constituency office achieve its goals and priorities.
Acts as the first line of response with constituents for incoming immigration and service Canada related cases providing residents with information, advice, and support in person, over the telephone and in writing.
Contacts government services on behalf of constituents to obtain more information and follow up on available national programs as well as to seek and achieve resolution in all cases and follows up with constituents throughout the client file life cycle. Ensures cases are dealt with in a sensitive, confidential, and timely manner.
Drafts correspondence to Ministers and stakeholders as required.
Performs other related duties within the scope of the position.
Knowledge, skills, and abilities
Superior organizational skills.
Good administrative skills and ability to multitask.
Ability to work efficiently under pressure, respond to short-term demands and adapt to new situations.
Exceptional judgment and interpersonal skills, and ability to exercise diplomacy when interacting with the public and stakeholders.
Superior written and verbal communication skills with an ability to write clearly and concisely.
Strong critical thinking skills, attention to detail and problem-solving abilities.
Proficiency with the Microsoft Office suite.
High degree of self-motivation to learn and take initiative.
Education and experience
Experience working in an office setting or customer service focuses role
Post-secondary education from a recognized institution OR an acceptable combination of education, training, and relevant experience.
French proficiency would be an asset.
