Situation in Ukraine - Consular Services
Where can we find the latest information for Canadians and permanent residents in Ukraine?
The situation is likely to change quickly. For the most up to date information on how to access assistance, and on how to leave Ukraine and the entry requirements for neighbouring countries, please follow this link: https://www.international.gc.ca/world-monde/issues_development-enjeux_developpement/response_conflict-reponse_conflits/crisis-crises/ukraine.aspx?lang=eng
What is the best way for Canadians and permanent residents in Ukraine to access consular assistance?
Canadians in need of consular assistance in Ukraine should contact Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at:
telephone at +1 613 996 8885
email at sos@international.gc.ca
SMS at +1 613 686 3658
Canadians should continue to check our Travel Advice and Advisories for Ukraine and sign up with the Registration of Canadians Abroad service for the latest updates.
The Embassy of Canada in Kyiv has temporarily suspended its operations due to the security situation. Canadians and permanent residents can contact the embassy for consular assistance at KYIV-Consular@international.gc.ca
The ability of our Embassy to provide consular services in Ukraine may become severely limited. Canadians should not depend on the Government of Canada to help them leave the country and should leave by commercial means while they remain available.
Who can access Canadian consular services?
As per the Vienna Convention on Consular Relations, consular services are available to Canadian citizens and their dependents. Canada also offers consular-like services to permanent residents on a best-effort basis.
Canada will assist citizens, permanent residents and their family members (nuclear definition: spouse or common-law partner and dependent children), even if some of these are not Canadian citizens or permanent residents.
Where can permanent residents go to apply for a valid PR card?
Permanent residents of Canada who don’t have a valid PR card can apply for a permanent resident travel document from Immigration, Refugees and Citizenship Canada in order to travel back to Canada.
